StoriesSupport lead · Houston
One shared number, every chat routed to the right teammate.
“My team answers dozens of customers a day. I need each chat assigned, nothing missed, and reminders that go out on their own.”
Illustrative scenario. The business and names are invented; every screen is a real ShipMsg feature.
How it works, in three steps
A chat comes in
Every message to your number lands in one shared inbox.
The right teammate takes it
Assign by team or person, add a private note, and reply from any computer.
Reminders go out on their own
An approved reminder template is sent automatically before the appointment.
What ShipMsg does
Every chat has an owner, and nothing waits unseen.
Assignment, private notes and automatic replies share one number, so the customer always talks to the same business.
- Shared inbox with assignment and notes
- Automatic replies after hours
- Appointment reminders from approved templates
The matching offer
Assisted setup
Keep your own Meta account. Our team guides setup for an accepted one-time fee and verifies the first delivered handover message.